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Let Your Customers Redesign Your Website!


When you purchase a new item from a Yahoo! Store, you are asked if you'd like to provide feedback on the transaction. About two weeks after the initial purchase, an email from Yahoo! Stores shows up, asking you to provide feedback for the vendor. Whether your experience was good or bad, the opportunity is probably seized more often than not by customers.

Of course, I would bet that bad experiences are more likely to be posted than the good ones, but I'd bet the number is still substantial enough to affect the owner's website look and payment processes.

Does your website have a feedback form? Do you give your customers an opportunity to tell you how you did? Wouldn't those opinions help you shape your customer satisfaction and support foundations? I think so.

Your customer may have a great idea that would compliment your site, or a function that they would have liked (such as saving their information if they order often, so they don't have to fill in purchase forms over and over).

You can set up an automatic feedback email during the initial purchase, or you can send the customer a letter asking them to return to your site to provide information. Either way, this information can be valuable in making future visitors into customers!

Will Hanke is owner of Lighthouse Technologies, http://www.techlh.com a web design, programming and hosting company. He is also author of several software applications in use by companies across the US.


MORE RESOURCES:

Yahoo! News Search Results for website design
Yahoo! News Search Results for website design

Design Build Construction Company The Korte Co. Architects New Website and On...
ST. LOUIS, MO--(Marketwire - 09/02/10) - The Korte Co. has launched its Drupal-based website at http://www.korteco.com . The updates to the site reflect the "build smart" mantra of the St. Louis based, Design-Build Construction Company. By enhancing the design and usability, The Korte Co. deliver a rich portfolio of design build projects in a multitude of industries ...
City unveils new website design
The city has a new look for its website located at www.cityofmadisonsd.com that includes noticeable changes in its design and, hopefully, easier online navigation for its users.
New Website Design For The Work Connection
Business Staffing Agency's New Website Serves Both Job Seekers and Employers
Laf website unveils with mixed reviews
Lafayette College said goodbye to its outdated website and unveiled a new layout on August 22. It features a modern look, easier search functions, and an A-Z index. Dr. Robert Massa, Vice President of Communications at Lafayette, said that the new website "contains a much more efficient organizational structure and content management system.
ProImage Gold Website Design ? Indianapolis Firm Specializing In Web Design, ...
ProImage Gold Website Design offers dynamic, professional websites that grow with your business. We offer video, audio, blog and social media, tools that will drive customers to your site and increase your profits. Please visit ProImage Gold's newly redesigned Website today and let us show you how ProImage Gold Website Design can help you increase traffic and gain customers.

 

 

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