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Let Your Customers Redesign Your Website!
When you purchase a new item from a Yahoo! Store, you are asked if you'd like to provide feedback on the transaction. About two weeks after the initial purchase, an email from Yahoo! Stores shows up, asking you to provide feedback for the vendor. Whether your experience was good or bad, the opportunity is probably seized more often than not by customers. Of course, I would bet that bad experiences are more likely to be posted than the good ones, but I'd bet the number is still substantial enough to affect the owner's website look and payment processes. Does your website have a feedback form? Do you give your customers an opportunity to tell you how you did? Wouldn't those opinions help you shape your customer satisfaction and support foundations? I think so. Your customer may have a great idea that would compliment your site, or a function that they would have liked (such as saving their information if they order often, so they don't have to fill in purchase forms over and over). You can set up an automatic feedback email during the initial purchase, or you can send the customer a letter asking them to return to your site to provide information. Either way, this information can be valuable in making future visitors into customers! Will Hanke is owner of Lighthouse Technologies, http://www.techlh.com a web design, programming and hosting company. He is also author of several software applications in use by companies across the US.
MORE RESOURCES:  Yahoo! News Search Results for website design Yahoo! News Search Results for website design • Fastspot Launches Adaptable Design for Woodberry Kitchen Website (citybizlist... Baltimore, MD -- Fastspot announces the launch of an innovative new Website design for Woodberry Kit... • Website Design Firm Says Slow-Loading Pages Can Hurt Business (OfficialWire) According to Peter Crisafi, Vice President of dzine it, Inc., a leading Manhattan website design and website development firm serving an array of business clients throughout the United States, there is so much choice on the Internet, regardless of the target market, that users won?t tolerate poor service. • Recession Buster for Small Businesses: Website Design and Search Engine Optim... Starting out exclusively as an SEO firm in 2001 under the name of Anna Tulchinsky Web Consultancy, Joomla Bliss was launched to help small business owners market their services on a shoestring but without sacrificing quality or professionalism. The firm is offering several website design + SEO packages tailored specifically for small and medium businesses whose ambitions fly high but budgets ... • Madisonville Town Council to ask for library design delay (St. Tammany News) A desire for the architects to ?soften? the design of the new library in Madisonville that would allow the building to ?fit into the town,? a group of citizens Wednesday night asked for a resolution from the town council asking the library board to delay approval of the design as presented last week. • Spare Some for Autism Unveils New Website; Redesign Reflects Commitment to Ke... (Raleigh , NC ) March 11, 2010- Spare Some for Autism, a non-profit organization whose mission is to improve the quality of life for children with Autism Spectrum Disorder, has unveiled its newly designed website at www.sparesomeforautism.org . The new website, which went ?live? last month, is designed to better serve supporters of Spare Some for Autism, and to provide ... |
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