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Let Your Customers Redesign Your Website!
When you purchase a new item from a Yahoo! Store, you are asked if you'd like to provide feedback on the transaction. About two weeks after the initial purchase, an email from Yahoo! Stores shows up, asking you to provide feedback for the vendor. Whether your experience was good or bad, the opportunity is probably seized more often than not by customers. Of course, I would bet that bad experiences are more likely to be posted than the good ones, but I'd bet the number is still substantial enough to affect the owner's website look and payment processes. Does your website have a feedback form? Do you give your customers an opportunity to tell you how you did? Wouldn't those opinions help you shape your customer satisfaction and support foundations? I think so. Your customer may have a great idea that would compliment your site, or a function that they would have liked (such as saving their information if they order often, so they don't have to fill in purchase forms over and over). You can set up an automatic feedback email during the initial purchase, or you can send the customer a letter asking them to return to your site to provide information. Either way, this information can be valuable in making future visitors into customers! Will Hanke is owner of Lighthouse Technologies, http://www.techlh.com a web design, programming and hosting company. He is also author of several software applications in use by companies across the US.
MORE RESOURCES:  Yahoo! News Search Results for website design Yahoo! News Search Results for website design • Digital agency website to include forum on digital design trends (dBusinessNe... Black Hawk, Colo.?Digital agency Relish Studio , Black Hawk, relaunches its website today, March 18. The URL is unchanged, www.relishstudio.com . In addition to expanded Relish-related content, including agency work, theory and capabilities, the new site will feature running commentary on industry-wide digital design trends . Initial topics will include browser ... • Official launch of Thea?s new fan website (Maltamedia.com Daily News) Malta?s 18 year old entrant for the Eurovision Song Contest, Thea Garrett, launched her official fan site. The direct link for her new fan website is www.theagarrett.com The website has been designed by Storm Design and maintained by Mark Soler. Fans can access this website for updated information on Thea?s latest events and get in touch with [...] • Stanton Park Media Announces its Production Services with a New Website (PRWe... With the assistance of web design firm, Blue Water Media, Stanton Park Media launches a new website to promote is full service production capabilities. • Virtual Assistant Solutions Launches Website Design And Development Services ... Having a website for your business is now considered an important aspect of owning your own business, but many people have no idea how to build and maintain an attractive and serviceable website. • UNHCR relaunches its global French website (AlertNet) Source: UNHCR UNHCR relaunches its global French website with a cleaner design, more than 220 new landing pages and thousands of documents and images. |
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